Terms and conditions

Membership subscription
Events, courses and workshops
Study programmes
Qualification enrolment
Chartered by experience
Use of this website

Membership subscription

Conditions

All members agree to comply with:

• The Code of Professional Conduct including the Code of Ethics
• The International Standards for the Professional Practice of Internal Auditing and
• The CPD policy
  

Failure to comply may lead to sanctions under the IIA’s disciplinary code

Communication preferences

By joining the Chartered IIA you consent to receiving emails directly related to administration of your membership, CPE, IIA governance and policy research.

You may select from other communications according to your areas of interest. You may set or change your communication preferences at any time by logging into your online account and going to My communication preferences.

Subscriptions

Your annual membership subscription fee is non-transferrable. We reserve the right to refuse admission to membership; if we do so we will refund your annual subscription in full. 

Subscriptions fall due annually on 1 April; members will receive email notification of the amount due in March. If payment is not received within one month of the due date, membership will lapse. The IIA then reserves the right to impose a re-application fee in addition to the standard subscription.

Refunds

If you renew your membership subscription online, you are entitled to cancel it within seven days and receive a full refund. After this period, your subscription is non-refundable. 

To request a refund, please call the Customer Services team on 020 7498 0101 or email membership@iia.org.uk.

Cancellation of subscription or qualification registration

Applicants wishing to cancel a qualification registration or membership application must do so within 30 days of invoice date. After that date the full invoice amount remains payable.

Events, courses and workshops

These terms and conditions apply to all of our workshops, training courses, seminars, dinners and conferences. We use the word ‘event’ to describe all of these. 

Invoicing and payment 

Invoices will be issued within 14 days of a purchase order being received. Payment must be received within 30 days of the invoice date. 

In order to receive the early bird discount, payment must be received by the Institute within 30 days of the invoice date.

Cancelling and transferring a face-face training course

You can cancel your booking within two working days and receive a full refund, provided it isn’t less than ten working days before the event. After this period the following cancellation and transfer fees apply: 

• Cancel or transfer ten working days or more before the event: 20% fee applies
• Cancel or transfer less than ten working days before the event: 100% fee applies 

No refunds will be given for non-attendance.   

Cancelling and transferring an online training course

You can cancel your online training course up to 10 working days from the purchase date and receive a full refund provided the online training course has not been accessed.  After the 10 working days, if the online training course has been accessed you will not be entitled to any refund.  You  will not be able to transfer your online training course to another person or onto another online training course.

Cancellation by the IIA 

We reserve the right to alter published programmes, speakers and venues without prior notice. If the event has to be cancelled altogether, we will notify you at least 10 working days in advance of the event. Our liability is limited to a full refund of the event fee only.

No compensation will be paid for any other costs incurred by the delegate, such as travel or accommodation. 

The IIA accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control. 

Transferring your place to someone else 

If you are unable to attend, you can send someone else in your place provided that person meets the entry requirements of the course. Please notify us in advance so that we can update our delegate list. If the replacement delegate is not entitled to attend at the same price (for example if an IIA member sends a non-IIA member in his or her place) then the difference in fees must be paid. 

Liability 

The IIA does not accept responsibility for anyone acting as a result of information or views expressed by speakers. Delegates should take specific advice when dealing with specific situations. Opinions expressed are those of individual speakers and not necessarily those of the IIA. 

Information for employers

Employers who sponsor students may request information on your enrolment and progress on any part of the programme. We will provide employers with this information with the student’s agreement.

Intellectual property

The Intellectual Property Rights in the events are owned by, and shall remain vested in, the IIA and/or its appointed training provider(s).

Liability and insurance

Our liability to you for any direct losses arising out an event shall be limited to the fee paid. This does not exclude or limit in any way our liability to you in respect of death or personal injury caused by our negligence and for any matter for which it would be illegal for us to exclude or limit, our liability. The IIA has public liability insurance for £2 million.

Mediation

In the event of a dispute between the parties mediation will be obtained via the Centre for Effective Dispute Resolution, 70 Fleet Street, London

Study programmes

Payment

Students and employers sponsored students will receive an invoice payable in 30 days and must supply the IIA with a purchase order number which will be quoted on invoices.  The person responsible for payment (either the student, employer, or a third party) must agree to the Terms & Conditions and by submitting the order form the payer agrees to be held responsible for payment. Orders will not be processed if the order form is not completed fully. Interest will be charged on late payments. 

Alterations by the IIA

The IIA reserves the right to alter published programmes, tutors, facilitators, fees or venues without prior notice. In such cases its liability will be restricted to a refund of any course fee paid.

Information for employers

Employers sponsoring students may request information on your enrolment and progress including, assignment results, take-up of mock exam and attendance at student workshops and revision workshops with agreement of the student.

Study materials

Orders will be processed upon receipt of payment. Study materials will be delivered between 9:00 and 17:00 during weekdays only. It is therefore imperative that IIA Learning is provided with an address where someone will be available to sign for receipt of the study materials.

Once the order has been processed, delivery will be within 10 working days (subject to the availability of the required study material). If you have not received your study material within 15 days, or if you have any queries regarding the ordering process, please contact the IIA Learning on 020 7819 1905 or email learning@iia.org.uk.

Please be aware that your name, telephone number and delivery details (but no other details) will be forwarded to an external dispatch contractor who will use this information to deliver your material. Delivery times mentioned in any quotation, order or telephone conversation are approximate only and IIA Learning shall not be held liable for any delay in delivery howsoever caused.

In order to access the CIA Learning Centre, we will provide your name, surname and email address to Holmes Corporation who are responsible for the Learning Centre.

Cancellations and withdrawals from study programme

The IIA recognises that a change of circumstances can be unavoidable and may necessitate students withdrawing from their course of study. Should you wish to withdraw from your course of study you will need to notify us in writing.

(a)  CIA / CMIIA

Students wanting to withdraw from the Certified Internal Auditor study programmes should notify IIA Learning in writing within 10 days of enrolling, and return all material (where applicable). Materials should be completely unmarked and undamaged, and preferably still in the original wrapping. Returned materials that are marked or damaged will not be refunded. The student will need to arrange for the materials to be returned to the IIA. Any refunds will only be authorised after the materials has been received by the IIA.

IIA Learning will apply a 20% administration fee for all withdrawals and cancellations.

Study programme deferrals

Studies cannot be deferred, but please contact IIA Learning and we will discuss options open to you. 

Liability

The IIA does not accept responsibility for anyone acting as a result of information or views expressed on its study programmes and workshops. Delegates should take specific advice when dealing with specific situations. Opinions expressed are those of individual speakers and not necessarily those of the IIA.

Qualification enrolment

By enroling on one of our qualifications, you are agreeing to the following statements:

• I have read and agree to abide by the IIA's Code of Professional Conduct
• I agree to abide by the IIA's examination regulations
• I understand that if I am successful in my examination the IIA reserves the right to publish my name
• I am aware of the need for recent, relevant and verifiable professional experience in order to satisfy the full requirement of the qualification. I accept responsibility for ensuring that I am able to complete this according to the specifications detailed in IIA literature
• Until such time as I have completed the qualification I am not entitled to use the associated designatory letters  

Chartered by experience (CBE)

Payment

Payment must be received within 30 days of the invoice, and before the assessment takes place.

Cancellation policy, transferrals and refunds

Applicants wishing to cancel their CBE assessment  must do so within seven days of booking onto an assessment date in order to receive a full refund. After this period, the assessment fee is non-refundable. 

In the event that a candidate can no longer attend their CBE assessment, they may transfer to an alternative date at the next available session. Candidates must do this within 21 working days of their assessment date. There will be a transfer charge of £300 to cover costs incurred by the IIA. Candidates may only transfer their booking once.